Refund policy

Thanks for shopping with Fun Finds by Ashley! We want you to love what you ordered. Every item in our shop comes from a small or independent partner brand and ships straight from them, so each item follows that brand's own return policy. You'll find a quick summary for each brand below.

You never have to deal with the brand on your own. Just reach out to us and we'll handle it with them for you.

How to start a return

Reach out through our Contact page with your order number, the item(s) you'd like to return, and the reason.
We'll check the item against the brand's policy and coordinate the return with the brand for you.
We'll send you return instructions. Please don't mail anything back until you hear from us. Items sent back without instructions may not be accepted.
Once the brand receives and approves your return, your refund goes back to your original payment method. Your bank may need a few extra business days to post it.

A few things that apply to every order: - The return window for each brand is listed below. Please reach out within that window. - Unless the brand's policy says otherwise, original shipping charges aren't refundable. - If the brand charges for return shipping or a fee, that cost comes out of your refund or is paid when you send the item back. - If you got your item as a gift, contact us with the order number and we'll help.

Damaged, defective, or wrong item?

We're so sorry! Please reach out through our Contact page within 48 hours of delivery (the sooner the better, since some brands have short reporting windows). Include your order number, photos of the item, and photos of the box and packing material. Please keep the packaging until your claim is settled. We'll work with the brand to get you a replacement or refund. Return shipping is not charged for mistakes or damage on the brand's side.

Sale and final sale items

Sale, clearance, and final sale items follow each brand's own rules. Many brands don't accept returns on final sale or clearance items, and some give store credit only. Check the brand section below, and if you're not sure, ask us before you buy.

Brand-by-brand return terms

Downeast

Window: 30 days from purchase or delivery.
Condition: Unworn, unwashed, and unused, with tags attached. Items must be free of perfume, makeup, and pet hair. Swimwear with a tampered or missing liner can't be returned.
Return shipping: Paid by you. Shipping fees aren't refunded.
Not returnable: Final sale, flash sale, and clearance items, plus gift cards.

Mommy Makeup

Window: 30 days, for any reason. You can exchange for a different shade or product, or return for a refund or store credit.
Condition: No conditions listed. Mommy Makeup offers a "no questions asked" satisfaction guarantee.
Return shipping: A prepaid label is free for exchanges or store credit. For a refund to your original payment method, the brand provides a prepaid label at a cost of $3.48. Original shipping fees aren't refunded.
Not returnable: Gift certificates.

Spun Bamboo

Window: 30 days from delivery.
Condition: Like new: unused, unwashed, resellable, in the original packaging with all tags attached.
Return shipping: Paid by you. Original shipping isn't refunded. Exchanges for another size, color, or style are available.
Not returnable: Underwear, face masks, clearance items, custom-printed garments, gift cards, and partial packs (packs can only be returned whole).
Damaged or faulty items: Must be reported within 7 days of delivery.

Maree

Window: 60 days from delivery, for your first order of Maree products only. Later orders and reorders are final sale.
Condition: Unused, unopened, and in the original packaging with the seal intact. Opened products are only considered if there's a manufacturing defect or shipping damage.
Return shipping: Paid by you. Original shipping isn't refunded, and the refund covers the product price only.
Other limits: Up to 2 units per product type. The item must be sent back to get a refund.
Damaged, defective, or wrong items: Must be reported within 48 hours of delivery.

Conscious Items

Window: 30 days from delivery.
Condition: New and unused, in the original condition and packaging.
Return shipping: The brand provides a return label. Original shipping isn't refunded unless the item was damaged, defective, or wrong.
Not returnable: Free items from special offers (final sale).
Exchanges: Only for items that are defective, damaged, or wrong.

Goal Five

Window: 30 days from purchase.
Condition: Unworn and unwashed, with original tags attached.
Return shipping/fees: An $8 processing fee is deducted from your refund. Original shipping isn't refunded. Store credit or a refund to your original payment method is available.
Not returnable: Final sale items and international orders.

American Dog

Window: No return window is published.
Condition: Unused toys can be replaced. Used toys may be replaced or refunded at American Dog's discretion.
Toy guarantee: If your dog destroys an American Dog toy within the first 10 days, the brand will replace it free one time, and you won't need to send the old toy back.
Return shipping: Not stated by the brand. Contact us and we'll sort it out.

Keep Company

Window: 14 days from the date the order shipped.
Condition: Unworn and in perfect condition. Shoes must come back in their original shoebox with no tape or labels stuck on it, packed inside a protective outer box. Shoes sent back with shipping labels stuck on the shoebox get store credit only.
Return shipping: Paid by you. Shipping isn't refunded. US exchanges ship free.
Sale items: Store credit only, valid for 1 year. An item bought with a coupon or credit code counts as a sale item.

Blackline Car Care

Window: 30 days from confirmed delivery.
Condition: Unused, unopened, and untested, in the original packaging with all labels and accessories. Opened or used liquid products (soaps, cleaners, dressings, coatings, air fresheners, and similar) can't be returned.
Return shipping/fees: Paid by you, and a 10% restocking fee is deducted from your refund (unless the return is due to a Blackline defect or shipping mistake). Original shipping isn't refunded.
Not returnable: Opened or used liquids, final sale, clearance, discontinued items, gift cards, and products damaged by misuse or improper storage (like freezing or overheating).
Extras: Microfiber products that fail early under normal use are covered for 30 days from delivery (replacement or store credit). The 8oz Air Freshener and Reset Interior Cleaner & Scent Booster can be swapped for a different scent once within 7 days of delivery, even if opened. You keep the original and pay shipping on the new one.
Damaged, defective, or wrong items: Must be reported within 7 days of delivery, with photos.

August Uncommon Tea

Window: 30 days from purchase. August's "Love it or your money back" guarantee means a refund if you don't love a tea.
Returns and exchanges: August doesn't take returns or exchanges. Refunds are given under the guarantee instead.
Fees: Shipping isn't refunded. Shipping cost is deducted from refunds, or $7.99 if the order shipped free.
Limits: One refunded item per blend, up to 4 refunds per customer every 12 months, and no more than $85 per customer per calendar year.
Not eligible for refund: Tins, 70-cup bags, "All the Teas," Rare Leaves teas, and the Dirty Chai gift set. Teaware (kettles, brewers, infusers) can only be replaced for shipping damage or defects (some also have a manufacturer warranty). Orders shipped to a wrong address aren't eligible for a refund or replacement.

YENSA

Window: 30 days from receipt, for a full refund or exchange.
Condition: Gently used products are accepted.
Promotions: If you bought during a promotion (BOGO, 2-for-1, bundle sets, or free gifts), all items from that promotion must be returned to get the refund.
Exchanges: Only complexion products can be swapped directly for a different shade.
Return shipping: Not stated by the brand.

Questions about a return? Reach out through our Contact page with your order number and we'll be happy to help.